Terms of service

Terms of Service

1. Who we are

These Terms of Service ("Terms") govern your use of the HelloBack website and your purchase of products from HelloBack ("we", "us", "our"), operated as an individual seller (sole trader). Contact: helloback.info@gmail.com. By placing an order or using this site you agree to these Terms.

2. Orders and contract formation

Adding a product to your cart does not create a contract. The contract between you and HelloBack is formed only when we confirm your order and your payment is successfully processed. Prices are shown in the currency displayed at checkout and may or may not include applicable duties or import taxes, as described in our Shipping Policy. We reserve the right to refuse or cancel an order (for example, in cases of suspected fraud or pricing errors), in which case you will receive a full refund.

3. Fulfillment model

HelloBack works with third-party suppliers and fulfillment partners to prepare and ship orders. Estimated processing and shipping times are provided in good faith based on information from our suppliers and are not guaranteed delivery dates. See our Shipping Policy for details.

4. Intellectual property

All content on this site — including text, graphics, logos, product photography and the HelloBack name and branding — is owned by or licensed to HelloBack and protected by copyright and trademark law. You may not copy, reproduce or use it without our written permission. If you submit reviews, photos or other content (including content shared with us from social media), you grant HelloBack a non-exclusive, royalty-free license to use it for marketing and store purposes.

5. Prohibited uses

You agree not to: use this site for any unlawful purpose; attempt to defraud us or any third party; interfere with the site's security or functionality (including scraping or automated data collection); or resell our products without our prior written consent.

6. Limitation of liability

To the maximum extent permitted by law, HelloBack's total liability to you for any claim arising from your order is limited to the amount you paid for that order. This limitation does not apply to, and nothing in these Terms excludes or limits, liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under the law of your country of residence, including your statutory consumer rights.

7. Indemnification

You agree to indemnify and hold HelloBack harmless from claims, losses or expenses arising from your misuse of the site or breach of these Terms, and we agree to the same in respect of our own breach, each to a reasonable and proportionate extent.

8. Governing law and dispute resolution

For customers in the United States, disputes may be resolved through binding arbitration on an individual basis, where permitted by applicable law. For customers in the European Union, United Kingdom and Australia, mandatory arbitration does not apply; you may bring a claim before the courts of your country of residence, and EU consumers may also use the EU's Online Dispute Resolution (ODR) platform. Nothing in this section limits any right you have under mandatory consumer protection law in your country.

9. Force majeure

HelloBack is not liable for delays or failures to perform caused by events beyond our reasonable control, including customs delays, natural disasters, carrier strikes or disruptions. This does not remove your right to cancel and be refunded if a delay exceeds the periods described in our Shipping Policy.

10. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date below reflects the latest version. Continued use of the site after changes take effect constitutes acceptance of the updated Terms.

11. Severability

If any provision of these Terms is found invalid or unenforceable in a given jurisdiction, the remaining provisions remain in full force and effect.

12. Contact

Questions about these Terms: helloback.info@gmail.com.

Last updated: September 16, 2026.